Effective Date: 14-03-2026
This Return & Refund Policy applies to all purchases made through https://suzikart.com (“Suzikart”, “we”, “our”, or “us”).
By placing an order on our website, you agree to the terms described in this policy.
We strive to ensure that every customer has a smooth and satisfactory shopping experience. If you encounter any issues with your purchase, this policy explains how returns, replacements, and refunds are handled.
- Return Eligibility
Customers may request a return under the following conditions:
• The product was damaged during delivery
• The product received is defective or not functioning properly
• The wrong product was delivered
• The product received is significantly different from the description shown on the website
To be eligible for a return:
• The return request must be submitted within 7 days from the date of delivery
• The product must be unused, unwashed, and in original condition
• The product must be returned with original packaging, tags, labels, accessories, and invoice
Suzikart reserves the right to reject return requests if the product does not meet the above conditions.
- Non-Returnable Items
Certain items may not be eligible for return unless they are damaged or defective upon arrival. These may include:
• Innerwear or personal hygiene products
• Perishable goods
• Customized or personalized items
• Digital or downloadable products
• Products marked as “Non-Returnable” on the product page
- How to Request a Return
To request a return, customers can follow these steps:
- Log in to your Suzikart account
- Go to “My Orders”
- Select the product you want to return
- Click “Request Return”
- Provide the reason for the return and upload images if required
Alternatively, customers may contact our support team through the Contact page on our website.
- Return Review and Approval
After a return request is submitted:
• Our support team will review the request within 24–48 hours
• If the request is approved, return instructions will be shared with the customer
• In some cases, return pickup may be arranged
• In certain situations, customers may be asked to self-ship the item
All returned products will be inspected after arrival. Approval of refund or replacement depends on successful quality inspection.
- Refund Policy
Refunds are processed only after:
• The returned product is received by us
• The product passes the quality inspection
• The return request is approved
Refund Timeline:
• Refunds are initiated within 5–7 business days after approval
• The refund amount will be credited to the original payment method used during checkout
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI after collecting the necessary details from the customer.
Actual refund credit time depends on the bank or payment provider.
- Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible. In such cases, customers may need to request a return after delivery according to the return policy.
If a cancellation request is approved before shipment, the refund will be processed according to the refund timeline mentioned above.
- Damaged or Missing Products
If you receive a damaged package or missing items:
• Please contact us within 48 hours of delivery
• Share clear photos of the product and packaging
• Providing an unboxing video is highly recommended to support the claim
Failure to report damage or missing items within the specified timeframe may result in rejection of the claim.
- Shipping Charges
Shipping charges are generally non-refundable unless the return is due to an error from Suzikart (for example, wrong product shipped or defective item).
In certain cases, reverse shipping charges may apply depending on the product category and location.
- Product Exchange
Product exchanges may be offered if replacement stock is available.
If replacement stock is not available, a refund will be processed according to the refund policy.
- Policy Abuse
Suzikart reserves the right to refuse returns or refunds in cases where:
• Products are used or damaged after delivery
• The return policy is repeatedly misused
• Fraudulent claims are detected
Repeated excessive returns from the same customer account may result in restrictions.
- Changes to This Policy
Suzikart reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically.
- Contact Information
If you have any questions regarding this policy or need assistance with returns or refunds, please contact us:
Website: https://suzikart.com
Support Page: https://suzikart.com/contact
Our support team will assist you as soon as possible.
By placing an order on Suzikart, you acknowledge that you have read and agreed to this Return & Refund Policy.